Ultra Casino Review - FAQ

Ultra CasinoResponsible Gambling
CASINORANK
7.8/10
BonusBonus $525
Daily wins and prizes
Generous free spins bonus
New games weekly
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Daily wins and prizes
Generous free spins bonus
New games weekly
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FAQ

FAQ

What types of games can I play at Ultra Casino?

You can find different types of games from some of the best software providers in the business, such as Roulette, Mahjong, Baccarat, Blackjack, Dragon Tiger and more.

Is Ultra Casino licensed and regulated?

Yes, Ultra Casino is registered and controlled by the appropriate authorities and follows all applicable rules and regulations.

Is it safe to provide personal information to Ultra Casino?

Giving Ultra Casino access to your confidential information is completely secure. The casino takes precautions to ensure the safety of your personal information.

What deposit methods are available at Ultra Casino?

Players can choose from multiple choices, including Neteller, Payz, MasterCard, Visa, all of which are safe, reliable, and easy to use at Ultra Casino.

How do I withdraw my winnings from Ultra Casino?

It's easy to get your winnings out of Ultra Casino. To make a withdrawal, log in and go to the banking area of your account, where you'll find the payout choice and further instructions. If you wish to transfer funds, please read the terms and conditions attentively as there may be limitations and waiting periods.

Does Ultra Casino offer any bonuses or promotions?

Yes, a wide range of welcome and ongoing bonuses and promos are always available at Ultra Casino.

How do I create an account at Ultra Casino?

An account at Ultra Casino can be created in a matter of seconds. To sign up for an account online, simply visit the site, select the "Sign Up" option, and then follow the instructions. Why can’t I register at Ultra Casino?

As is the case with plenty of reputable online casinos in the world, Ultra Casino has a list of restricted territories. To put it simply, players won’t be able to register and play games from locations where online gambling is considered illegal.

In that line, punters from the following territories cannot register at Ultra Casino: Afghanistan, Albania, Algeria, American Samoa, Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belgium, Benin, Bolivia, Bosnia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Congo (Democratic Republic of), Côte d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Democratic People's Republic of Korea, Denmark, Ecuador, Egypt, Eritrea, Estonia, Ethiopia, Falkland Islands, France, French Guiana, French Polynesia, French Southern Territories, Gambia, Germany, Ghana, Gibraltar, Greece, Greenland, Guadeloupe Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hong Kong, India, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Jersey, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao, Madagascar, Mali, Marshall Islands, Martinique, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Nepal, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Pakistan, Palestine, Panama, Paraguay, Philippines, Province of Ontario, Portugal, Puerto Rico, Romania, Russia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Georgia and the South Sandwich Islands, Spain, Sri Lanka, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, The Bahamas, Trinidad and Tobago, Tunisia, Turkey, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America, Uruguay, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, and Zimbabwe.

Why do I need to provide so much personal information when registering?

All the personal information players provide at Ultra Casino is needed for the operator to give them the best possible service as well as maintain the highest level of security. This is why the operator needs to identify the players who register at Ultra Casino.

The first and last name, date of birth, residential address, and further personal details are needed for that purpose. As an example, the email address will give Ultra Casino the possibility to inform players of important news, special bonuses, or any change in their account. The correct date of birth ensures that players are in line with the minimum gambling age allowed, and the phone number is for verifying purposes.

Do I need to download any software to play the games at Ultra Casino?

Thankfully, players are not asked to download anything when starting their gaming journey at Ultra Casino. The site is mobile-friendly and it can easily be accessed from any device, no matter the operative system it runs on.

Moreover, all games at Ultra Casino are created with the latest HTML5 technology, so they can be accessed from a mobile browser without any difficulties. The gaming experience is no different, no matter the device players use, and that is a big compliment for Ultra Casino.

Which payment methods can I use at Ultra Casino?

Ultra Casino has managed to integrate the most relevant payment methods in the market, so players will have a wide range to choose from. Deposits can be made via Bank Transfer, VISA, MasterCard, as well as different e-Wallet payment methods.

How can I withdraw money at Ultra Casino?

Withdrawing money at Ultra Casino is a very simple process and players just need to follow a few simple steps. First, they need to click on the “Cashier” section on the menu bar and then on “Withdraw”. The pop-up window that follows will then ask users for their banking details. Once players fill in the information required, they will need to click on the “Withdraw” button again and the request will be processed.

What documents can I use to verify my identity at Ultra Casino?

For verification purposes, Ultra Casino may ask players to provide further documents at any time during the gaming journey of the player in question. So, users might be asked to provide a copy or a photo of the following:

  • Passport - a complete photo of the first page
  • ID card - front and back of the card
  • Driving license - front and back of the license
  • Birth certificate - a photo of the entire certificate.

All photos players send should have a photo ID and should clearly display their name, and date of birth and also have a valid expiry date. The last one is a very vital part and it needs to be included in the photo as well.

How long does the KYC verification process last?

If the player has submitted all the required documents in the upload section of the site, Ultra Casino will review them within 48 hours. Once the review process is done and dusted, the player will get an email confirming it. At this point, all withdrawals that the player has requested will be lifted and processed immediately.

How can I be informed about new bonus offers at Ultra Casino?

Players can opt-in for marketing and email communications and that is one way they can receive notifications about new and personalized offers and promotions. Ultra Casino regularly sends emails to all players informing them about new bonuses and tournaments they can claim.

Alternatively, punters can check the “Promotions” section on the Ultra Casino site regularly, and by doing so, they can see which bonuses can be good for them. We always advise players not to forget to check the terms and conditions of each bonus when deciding to claim it.

What type of live games can I play at Ultra Casino?

The live games section at Ultra Casino is rich and full of the most popular titles. Evolution and Pragmatic are in charge of creating the live games at Ultra, and players will be able to choose from several games: live blackjack, live baccarat, live roulette, as well as different game shows.

All of the above-mentioned games have several variants to their name, and all of those are included in Ultra Casino. Players will never get bored with these games, as there are tons to choose from, all recreating a real-life casino experience.

How much do I need to wait for the withdrawal request to be completed?

Ultra Casino processes withdrawal requests by players instantly, but the time at which the funds arrive in players’ accounts varies depending on the payment method. As an example, e-Wallets tend to be the fastest these days, so they grow in popularity in the iGaming world.

What does Ultra Casino do with the personal information I provide?

The information all players provide at Ultra Casino is treated in very strict confidence and is only requested by the site to allow it to complete the regulatory requirements. Players can rest assured that all information they provide will be managed completely in accordance with the privacy policy on the site and for no other reason.

This means that no third party will have access to players’ personal information. Punters themselves also need to refrain from giving out their username and password to anyone else, so the risk of unwanted access to their account be nullified.

What type of slots can I play at Ultra Casino?

There are different types of slot games that players will be able to choose from at Ultra Casino, so they will have no problem finding some that match their preferences. The available slot types on the site are classic slots, video slots, and progressive jackpots.