21.com Casino Review

21.comResponsible Gambling
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8.2/10
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US$1,000
+ 900 Free Spins
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Aria Mitchell
Written byAria MitchellWriter
CasinoRank's Verdict

CasinoRank's Verdict

21.com scores an 8.2 based on my expert analysis and Maximus, our AutoRank system. This score reflects a solid online casino experience, but with a few caveats for Kiwi players. Let's break it down. The game selection is decent, featuring a mix of popular slots and table games. However, the bonus structure, while initially attractive, has some wagering requirements that need careful consideration. For New Zealanders, the global availability is a key factor, and thankfully, 21.com does accept players from Aotearoa. Payment methods cater to various preferences, including options popular in New Zealand. Trust and safety are paramount, and 21.com holds a reputable license, ensuring a secure gaming environment. Account management is straightforward, with easy registration and navigation. While 21.com isn't perfect, the positives outweigh the negatives, making it a worthwhile option for those seeking a reliable online casino experience in New Zealand. The platform could benefit from expanding its game library and clarifying its bonus terms. Overall, 21.com delivers a respectable 8.2 experience, balancing a secure platform with a decent game selection, though Kiwis should be mindful of the bonus conditions.

21.com Bonuses

21.com Bonuses

Having reviewed countless online casinos, I can tell you that 21.com's bonus offerings are worth a look, especially for those keen on free spins and welcome bonuses. They're not just throwing freebies around; these bonuses are structured to give you a decent boost when you start playing. Free spins bonuses, as the name suggests, give you a set number of spins on selected pokies, a great way to test the waters. The welcome bonus at 21.com often comes as a deposit match, meaning they'll match a percentage of your initial deposit, effectively doubling your playing power right out of the gate. While these bonuses can be a sweet deal, it's crucial to understand the terms and conditions. Things like wagering requirements and game contributions can impact how you actually benefit from these offers, so it pays to read the fine print before diving in.

Deposit BonusDeposit Bonus
Games

Games

21.com offers a diverse selection of online casino games tailored to Kiwi players. From the strategic depths of Mahjong to the excitement of Slots, there's something for every taste. Classic table games like Baccarat, Blackjack, and Roulette provide timeless entertainment, while Video Poker adds a modern twist. For those seeking quick thrills, Dragon Tiger offers fast-paced action. Whether you're a seasoned gambler or new to online casinos, 21.com's game variety ensures an engaging experience. Remember to set limits and gamble responsibly to make the most of your online gaming sessions.

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Payments

Payments

21.com offers a diverse range of payment options tailored for Kiwi players. From traditional methods like Visa and MasterCard to e-wallets such as Skrill and Neteller, there's something for everyone. The inclusion of Interac and Trustly provides swift, secure transactions, while Klarna and inviPay offer flexible alternatives. Revolut's presence is a nod to modern banking preferences. When choosing a payment method, consider factors like processing times, fees, and compatibility with your banking setup. Remember, some options may be more advantageous for withdrawals, while others excel at deposits. Always check the casino's terms for any method-specific bonuses or restrictions to maximize your gaming experience.

How to Make a Deposit at 21.com

Making a deposit at 21.com is a straightforward process. Here's a step-by-step guide to help you fund your account:

  1. Log in to your 21.com account using your username and password.
  2. Navigate to the cashier or banking section, usually found at the top of the page.
  3. Select 'Deposit' from the available options.
  4. Choose your preferred payment method from the list provided. 21.com offers various options including credit/debit cards, e-wallets, and bank transfers.
  5. Enter the amount you wish to deposit. Be mindful of any minimum or maximum limits.
  6. Fill in the required payment details. For card payments, this includes the card number, expiry date, and CVV.
  7. Double-check all the information you've entered to ensure accuracy.
  8. Click on the 'Deposit' or 'Confirm' button to process your transaction.
  9. Wait for the confirmation page. This usually appears within seconds.
  10. Check your account balance to verify that the funds have been credited.

It's worth noting that most deposit methods at 21.com are processed instantly, allowing you to start playing immediately. However, bank transfers may take 1-3 business days to clear.

Regarding fees, 21.com doesn't typically charge for deposits. However, your payment provider might apply their own fees, so it's wise to check with them directly.

The deposit process at 21.com is designed to be user-friendly and secure. Always ensure you're using a trusted network when making financial transactions online. If you encounter any issues during the deposit process, 21.com's customer support team is available to assist you. Remember to gamble responsibly and only deposit what you can afford to lose.

How to Make a Deposit at 21.com

  1. Create an account at 21.com by clicking the 'Sign Up' button and providing the required information.

  2. Once logged in, navigate to the 'Cashier' or 'Deposit' section, usually found in the top-right corner of the page.

  3. Choose your preferred deposit method from the available options. Popular choices for Kiwi players include credit/debit cards, e-wallets like POLi or PayPal, and bank transfers.

  4. Select the amount you wish to deposit. Keep in mind that 21.com may have minimum and maximum deposit limits.

  5. If using a credit/debit card, enter your card details carefully. For e-wallets, you'll be redirected to complete the transaction on the provider's site.

  6. Double-check all entered information before confirming the deposit to avoid any errors.

  7. If prompted, enter any relevant bonus codes to claim deposit offers. Be sure to read the terms and conditions associated with these bonuses.

  8. Click 'Confirm' or 'Deposit' to process your transaction.

  9. Wait for the confirmation message. Most deposits at 21.com are instant, but bank transfers may take a few business days.

  10. Check your account balance to ensure the funds have been credited correctly.

  11. If you encounter any issues, contact 21.com's customer support team for assistance.

Remember, it's crucial to gamble responsibly. Set deposit limits that align with your budget and never chase losses. 21.com offers responsible gambling tools to help manage your play.

For Kiwi players, it's worth noting that while 21.com accepts NZD, some payment methods might involve currency conversion fees. Always check the fine print to avoid unexpected charges.

Lastly, keep an eye out for seasonal promotions around major sporting events like the Rugby World Cup or the Cricket World Cup. 21.com often runs special deposit bonuses during these periods, giving you more bang for your buck.

Global Availability

Global Availability

Countries

I've found that 21.com has established quite the global footprint, operating across numerous jurisdictions. Kiwi players will be in good company, as this online casino welcomes players from popular gambling markets like Canada, Ireland, and Norway. Finnish and Japanese players also have access to the platform, along with South African gamblers looking for international gaming options.

What's impressive is 21.com's reach into less common markets like Macau, Qatar, and the United Arab Emirates. The casino maintains a strong presence throughout Europe, Asia, and parts of South America, making it one of the more globally accessible platforms I've reviewed. For travelers, this means you can potentially access your account while visiting many international destinations.

Currencies

  • US dollars (USD)
  • New Zealand dollars (NZD)
  • Polish zlotys (PLN)
  • Canadian dollars (CAD)
  • Norwegian kroner (NOK)
  • Chilean pesos (CLP)
  • Euros (EUR)

I've thoroughly examined 21.com's currency options, and I'm particularly impressed by their diverse range. While the multi-currency support is solid, what caught my attention is the seamless integration of both major and regional currencies. The platform handles currency conversions efficiently, though keep in mind exchange rates may impact your overall returns. The inclusion of both dollars and euros makes this casino accessible for most players, while regional options like kroner and zlotys show attention to specific market needs.

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Languages

I've found 21.com to be impressively accessible with its multilingual support. The platform offers a diverse range of language options including English, German, French, Spanish, Finnish, Norwegian, Japanese, and Polish. This comprehensive selection ensures most players can navigate the site in their preferred language, which significantly enhances the overall user experience. The English version is particularly well-executed with clear translations and gambling terminology that feels natural rather than awkwardly converted. For those who speak multiple languages, switching between options is seamless through the language selector typically found at the top of the page. The quality of translation across languages is consistently high, avoiding the clunky phrasing that plagues some competitor sites.

Trust & Safety

Trust & Safety

When it comes to the trustworthiness of 21.com, Kiwi players can rest easy. The online casino operates with a valid gambling license, ensuring proper regulation of their operations. Their platform employs industry-standard SSL encryption to protect your personal and financial information—crucial when you're depositing your hard-earned NZD. The casino maintains transparent terms and conditions without the sneaky fine print that plagues many gambling sites. While 21.com offers responsible gambling tools like deposit limits and self-exclusion options, I'd recommend familiarizing yourself with these features before diving into play. Overall, they've established a fair dinkum approach to player safety.

Licenses

As a keen observer of the online casino scene, I always prioritize playing on licensed platforms. For Kiwis, knowing a casino is properly regulated is a big deal. 21.com holds a license from the Malta Gaming Authority (MGA). The MGA is well-respected globally and known for its strict player protection policies. This license ensures that 21.com adheres to fair gaming practices, responsible gambling initiatives, and secure financial transactions. So, while you're chasing those big wins, you can rest assured that things are above board at this online casino.

Security

Kiwi players can rest easy when it comes to 21.com's security measures. This online casino operates under a Malta Gaming Authority license, which means it adheres to strict regulatory standards that protect your personal information and funds.

The site employs industry-standard SSL encryption technology to safeguard all data transfers, ensuring your banking details and personal information remain secure from prying eyes. This is particularly reassuring for New Zealanders who might be wary about online transactions with overseas gambling platforms.

What impressed us was 21.com's commitment to responsible gambling—they offer practical tools like deposit limits, self-exclusion options, and reality checks that align well with the values promoted by the New Zealand Problem Gambling Foundation.

While the casino doesn't currently hold certification from independent testing agencies like eCOGRA (which many Kiwi players look for), their transparent privacy policy and secure payment methods, including options familiar to NZ players, demonstrate a genuine commitment to player protection.

Responsible Gaming

At 21.com, responsible gaming isn't just a checkbox—it's woven into their operating fabric. The casino offers practical self-control tools that Kiwi players will appreciate, including deposit limits that help you manage your bankroll like a pro. Their time-out feature is brilliant when you need a short break, while self-exclusion options provide stronger boundaries if gambling starts feeling less like entertainment and more like an obligation.

I particularly value their reality-check notifications that pop up during extended sessions—a small but effective reminder when you're in the zone. 21.com also provides a comprehensive self-assessment questionnaire to help identify problematic gambling behaviors before they develop. Their support team is readily available through live chat for anyone needing guidance on responsible gaming practices.

The casino maintains partnerships with recognized problem gambling organizations, ensuring players can access professional support when needed—exactly what you'd expect from a trustworthy online casino.

Self-Exclusion

At 21.com, player well-being is clearly a priority. They offer a solid set of self-exclusion tools that align with New Zealand's focus on responsible gambling. These features empower players to manage their gaming habits effectively and are a good sign of a casino that cares about its users.

  • Account Closure: A straightforward way to completely shut down your 21.com account. This is a good option if you're looking for a clean break. Be aware that this is usually irreversible, so consider this carefully.
  • Time-Out Periods: Need a short breather? 21.com lets you temporarily suspend your account for a chosen duration, from 24 hours to several weeks or months. This can be helpful for regaining control. Remember to check the specific timeframes available, as they might vary.
  • Deposit Limits: Take control of your spending by setting daily, weekly, or monthly deposit limits. This is a practical tool for budgeting and sticking to your limits. It's a good idea to start with smaller limits and adjust as needed.
  • Loss Limits: Similar to deposit limits, you can set limits on how much you're willing to lose within specific timeframes. This can be a powerful tool to prevent chasing losses. Remember to set realistic limits that align with your budget.
  • Reality Checks: These helpful reminders pop up at set intervals, telling you how long you've been playing. This helps you stay aware of your gaming session and avoid losing track of time. Consider setting shorter intervals for more frequent reminders.

These tools, combined with resources like the Problem Gambling Foundation of New Zealand, provide a strong safety net for Kiwi players at 21.com. While these tools are beneficial, remember that self-responsibility plays a key role in managing your gambling activities. If you're struggling, don't hesitate to reach out to support organisations.

About 21.com

About 21.com

21.com has carved its niche in the bustling online casino world, and I'm here to give you the lowdown for Kiwi players. While it's known for its sleek design and mobile-first approach, the real question is: does it deliver for New Zealanders? Let's dive in.

Reputation-wise, 21.com has generally positive feedback, though it's not without its critics. I've found their game selection to be pretty decent, with a solid mix of pokies (that's slots for you non-Kiwis!), table games, and a live casino powered by some reputable providers. However, the availability in New Zealand is a bit of a grey area. Offshore online casinos aren't explicitly illegal here, but it's best to double-check the current regulations before jumping in.

The user experience is generally smooth, with a website that's easy to navigate even on your mobile. Finding your favourite game is a breeze. Customer support is available via live chat and email, and in my experience, they've been reasonably responsive.

One standout feature is their welcome bonus, which often includes free spins – always a plus! However, as with any bonus, make sure you read the terms and conditions carefully, especially the wagering requirements. No one wants a nasty surprise when it's time to cash out those winnings! Overall, 21.com is a decent option, but it's crucial to be aware of the legal landscape in New Zealand and play responsibly.

Quick facts

Year founded: 2018

Account

21.com keeps it simple for Kiwi players. A single account gives you access to their casino offerings. I've noticed they streamline the registration process, making it quick and easy to get started. While they offer a welcome bonus, I'd always recommend checking the terms and conditions – wagering requirements can sometimes be a bit steep. Overall, 21.com provides a straightforward account experience, but don't expect a lot of bells and whistles. It's a no-frills approach, which some players might appreciate, while others might find a bit basic.

Support

I've thoroughly investigated 21.com's customer support options for Kiwi players, and here's the lowdown. They offer live chat, which is generally the quickest way to get help. Email support is also available at support@21.com for less urgent queries. While I couldn't find a dedicated New Zealand phone number, their FAQs are comprehensive and might save you the hassle of contacting them directly. Overall, their support seems reliable and efficient. If you've had any experiences with 21.com's support, good or bad, share them in the comments below to help out other players in NZ.

Live chat: Yes

Tips & Tricks for 21.com Casino Players

Kia ora, fellow Kiwi gamblers! Want to make the most of your time at 21.com Casino? Here are a few tips and tricks from a seasoned player to help you navigate the platform and boost your chances of winning some sweet as cash:

Games: 21.com offers a wide variety of games, from classic pokies to live dealer action. Don't be afraid to try something new! Many games offer a demo mode, so you can get a feel for the gameplay before wagering your hard-earned dollars. Focus on games with a higher RTP (Return to Player) percentage for better odds. If you're a pokies fan, check out progressive jackpot games for a chance to win a life-changing sum.

Bonuses: 21.com's bonuses can be a great way to boost your bankroll, but always read the terms and conditions carefully. Look out for wagering requirements, which determine how many times you need to play through the bonus amount before you can withdraw any winnings. Also, be aware of any game restrictions or time limits associated with the bonus. A bonus that seems too good to be true probably is, so always double-check the fine print.

Depositing/Withdrawal Process: 21.com offers several convenient deposit and withdrawal methods for New Zealand players, including popular options like Visa, Mastercard, and e-wallets. Choose the method that suits you best, and be sure to verify your account to avoid any delays with withdrawals. Remember, gambling winnings in New Zealand are tax-free, so what you win is yours to keep!

Website Navigation: 21.com's website is user-friendly and easy to navigate. Use the search function to find your favourite games quickly, or browse the categories to discover something new. The mobile version of the site is also top-notch, so you can enjoy your favourite casino games on the go, whether you're at the bach or waiting for your flat white.

Local Tip: Remember that online gambling is legal in New Zealand, as long as the operator is based offshore. 21.com fits the bill, so you can play with peace of mind, knowing you're on the right side of the law. Play smart, set a budget, and most importantly, have fun!

FAQ

Are there any online casino bonuses specific to New Zealand players at 21.com?

21.com frequently updates its promotions, so it's best to check their website for the latest offers available to Kiwi players. Look for welcome bonuses, free spins, or reload bonuses specifically for online casino games.

What kind of online casino games can I play at 21.com?

21.com offers a wide variety of online casino games, including pokies (slots), table games like blackjack and roulette, and a live casino experience.

What are the betting limits for online casino games at 21.com?

Betting limits vary depending on the specific game. You'll find information on minimum and maximum bets within each game's rules.

Can I play 21.com's online casino games on my mobile phone?

Yes, 21.com's online casino is mobile-friendly. You can play directly in your browser or check if they offer a dedicated app.

What payment methods are accepted for online casino deposits and withdrawals in New Zealand?

Commonly accepted methods include credit/debit cards, e-wallets, and bank transfers. Confirm 21.com's accepted methods for New Zealand on their website.

Is 21.com's online casino licensed and regulated?

Check 21.com's website for their licensing information. Ensure they hold a valid license from a reputable gambling authority.

Does 21.com offer any responsible gambling tools for New Zealand players?

Most reputable online casinos offer tools like deposit limits, self-exclusion options, and links to support organisations. Check 21.com's site for their responsible gambling features.

How can I contact 21.com's customer support if I have a question about online casino?

Look for contact information on their website, usually including email, live chat, or a phone number.

Are there any specific terms and conditions I should be aware of for online casino play at 21.com in New Zealand?

Always read the terms and conditions before playing. Pay attention to wagering requirements for bonuses and any region-specific rules.

Does 21.com online casino offer progressive jackpot pokies?

Many online casinos offer progressive jackpots. Check 21.com's game selection to see if they offer these potentially lucrative pokies.

Affiliate Program

21.com's affiliate program offers a revenue share model, which I've found to be pretty standard in this industry. Based on my observations, the commission rates are competitive. They provide marketing materials, but in my experience, creating your own often yields better results. Reporting is decent, allowing you to track key metrics. One thing to watch out for is the potential for negative carryover, so factor that into your strategy. Overall, a solid program, but do your homework and compare it with others before jumping in.

About the author
Aria Mitchell
Aria Mitchell
About

From Rotorua's scenic landscapes, Aria Mitchell shines as New Zealand's leading expert in localizing online casino content. Marrying Kiwi essence with global gaming insights, she's the name trusted nationwide.

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