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Empire777 Online Casino Review - FAQ

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18+, Full T&C’s Apply

Total score7.8
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+ Several software developers available
+ Amazing VIP-program
+ Live chat available at whatsapp
+ Offers free money bonus

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Year foundedYear founded:2015
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18+, Full T&C’s Apply

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Here is a collection of frequently asked questions by players of Empire777

Why should I join the Empire777?


Empire777 is a trusted casino that provides a safe and secure gaming environment. This is one of the crucial things that you need to look for in a casino. Many online casinos are emerging every day without the appropriate licenses to operate so you can easily be scammed. So we suggest creating an account at Empire777 and enjoy all the fine things that the casino has prepared for you in terms of bonuses and promotions.

How to create an account?


Creating an account at Empire777 is a very simple procedure. All you have to do is to follow a few simple steps. Head to the casino’s official website and click on the ‘Join Now’ button. Enter all the necessary information here and your account will be good and ready in a couple of minutes. You will receive an email with a verification link that you need to click on to confirm your email.

Can I play for free at Empire777?


Yes, you don’t have to have an account to explore the casino. You can play the games in fun mode first before you decide to create a real money account.

What promotions and bonuses are available at Empire777?


There are plenty of different promotions available at Empire777 that will make every player happy. You can get 60 free spins as part of the welcome package at the casino. There are also no deposit bonuses available and a very generous welcome bonus that will enhance your balance and prolong your gameplay. And, the fun doesn't stop with the welcome bonus, other bonuses are waiting for you as well. The Rebate Bonus will get an exclusive 2% rebate Bonus or weekly cash rebate from your game’s turnover. You can also get a 1% bonus from your deposit when you deposit using Cashier. And, if you refer a friend, you can get 3% from their weekly winnings.

What are the minimum deposit and the maximum withdrawal amount at Empire777?


The minimum amount you can deposit to your account is $10 and the maximum amount you can withdraw is $5000. The processing time depends on the payment method you use.

How can I contact Empire777?


In case you have any concerns or questions you can contact Customer Support via live chat 24/7 every day. This is the most convenient way for players, but if you want you can also send them an email.

Is there a difference between Cash Wallet and Bonus Wallet?


The cash wallet shows your current balance, and the bonus wallet shows your bonus balance.

What currency can I use at Empire777?


The selection of available currencies is not that big at the casino, but they are probably working on adding more. These are the available currencies at this point you can choose from:

· Chinese Yuan Renminbi (CNY)

· Thai Baht (THB)

· US Dollar (USD)

· Malaysian Ringgit (MYR)

· Korean Republic Won (KRW)

How to retrieve my password?


If you forget your password there is nothing to worry about here. You can easily recover your password when you click on the link ‘Forgot Password’. Just follow the simple instructions and you will soon log into your account.

Can I change my password?


If you believe that someone knows your password you can easily change it. What is more, we advise players to change their passwords from time to time for security reasons. To do that, go to ‘My Account’ and click on the ‘Update Account’.

Can I change my display name?


When you create your account you will have to choose a unique username. Make sure that you choose one that you like, and most importantly one that you will remember. You can’t change your username later on.

Can I change the currency?


When you create your account, the casino will assign a currency they believe is the most convenient for you. But, if you want to change it, you can make your first deposit with the currency you prefer. Later on, you have to use that currency for deposits and withdrawals and you can’t change it.

Are my details safe at the casino?


Yes, all your details are safe at Empire777. The casino utilizes the latest encryption technology to provide a safe and secure gaming environment.

Does Empire777 Casino offer any bonuses?


The moment you sign up for an account at Empire777 you will receive a very generous welcome package that will enhance your balance. And, once you become a regular at the casino you will receive different bonuses and promotions on a regular basis. Any time there is a new game launching you will receive some free spins to give it a try. You will be notified when there is a bonus waiting for you, so you should check your email on a regular basis, or you can always go to the Promotions Page and see if something is waiting for you.

What are the wagering requirements?


Each bonus that you will receive at the casino usually comes with wagering requirements. That means you need to play through the bonus a certain amount of times before you can make a withdrawal of your winnings. The welcome bonus at the casino comes with 30 times wagering requirements for instance. And the best way to meet those requirements is to play online video slot games. These games will count towards the wagering requirements 100%, so this means if you play these games you will clear the bonus way faster.

Can I play at the casino on my mobile?


Yes, you can access the casino using your portable device thanks to the mobile platform the casino has. At this point, they don't have an app you can download, but you can access the casino using your favorite browser.

Do I need a new account for my mobile?


You can access your casino account from whichever device you want. You don't need separate accounts for each device, just enter your login information and you will log into your account.

Can I claim a bonus using my mobile?


All the bonuses that are available on the desktop version are available to your mobile device as well. So if you create a new account you can claim the welcome bonus or if you are a regular player you can claim some other bonuses available for loyal players.

Are the games at the casino fair?


When you play games at the casino sometimes you may experience good fortune and win a lot of money, while other times you may lose a lot. This is because the games use a random number generator which produces random outcomes for each spin and each round you play. No one can alter or influence the results of a certain game so you can rest assured that the games are fair and random.

What happens if I lose connection while playing?


If you lose an internet connection while you are playing a game there is nothing to panic about. Let's say you are playing slots, and you lose connection before you see the outcome of your spin, the winnings will be automatically added to your player's account, in case you win. The next time you connect to your account you can see the winnings.

What happens if the live dealer makes a mistake?


It is highly unlikely that the dealer will make a mistake while playing live games, but in case it happens the Pit Boss will be called to solve the situation.

Can I cancel my bets?


Once you place your bet it is final. You can’t reverse or cancel your bet.

Can I set some limits on my account?


Playing games at an online casino can be very entertaining. You can access your account now from wherever you want and whenever you want. But in some cases, gaming can get out of control, especially with players who have other addictions. They usually see gambling as a way out of financial difficulties. And, this is where all things can go down the hill. Empire777 is aware that this can happen so for that reason they work hard to help you control your gaming. You can set your budget limit and that way you can be more in control of how much you are spending. It is very important to control yourself too, and once you reach the limit you should not try and make a new deposit.

What is a cool-off period?


You can take a cool-off period of 7 days to take a break from gambling. During this time you can’t access your account and see whether you can control your gambling. If you believe that this is not enough, then you can self-exclude yourself from gambling.

How old do I have to be to create an account at the casino?


Empire777 accepts only players who are of legal age to gamble. For that reason, you have to pass the verification procedure to prove that you are 18 or older. If you fail to prove your age to the casino, they reserve the right to block your account.

What organizations can I contact if I start experiencing a gambling addiction?


There are plenty of organizations you can contact to help you control your gambling habits. These organizations can help you in any way possible so don't hesitate to contact them:

· GamCare

Web: www.gamcare.org.uk

E-mail: [email protected]

Helpline: (+44) 0845 6000133

Phone: (+44) 020 7378 5200 Fax: (+44) 020 7378 5237

· Gordon house

Web: www.gordonhouse.org.uk / www.gamblingtherapy.org

E-mail: [email protected] / [email protected]

Phone: (+44) 01384 241292

· GA Gamblers Anonymous

Web: www.gamblersanonymous.org.uk

Phone: 0207 384 3040

· Gam-Anon

Web: www.gamanon.org.uk

Phone: 08700 50 88 80

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