Read through our extensive collection of frequently asked questions players come across while playing at Ego Casino.
If you want to play at Ego Casino you need to create an account. The sign-up procedure is very simple where you have to enter a couple of personal information and you will have your account good and ready in just a couple of minutes. All that is left for you is to make your first deposit and take advantage of the welcome bonus and start playing. The good news here is that the casino allows you to play most of their games in a demo version, which is a great opportunity to learn the rules of the game or practice your strategy without having to spend your own money.
To register for an account you need to head to the casino and click on the Register button. A new window will open where you have to enter your details. Make sure that you enter the correct information because later on, you will have to verify your identity. You will receive a verification email and click on the link to verify your email and you are good to start playing at the casino.
To complete your registration at Ego Casino you have to confirm your email address. Once you complete the registration form, the casino will send an email to you with a verification link. All you have to do is to head to your email and click on the link. If you can't see the email from the casino it is highly possible that it ended in the Spam folder, so you should look there too, and after that add the casino`s email to your contact list.
If you haven't received an email from the casino, not even in your spam folder, you may have entered the wrong email address. Double-check, and if the email you entered is correct, then you should contact Customer Support for help.
Every time you are done playing, we suggest you log out of your account. To do that all you have to do is to head to the LogOut button on the top of the screen. This is usually done to prevent unauthorized use of your account.
The only way to deactivate your account is to send an email to [email protected]
At this point, only the following currencies are accepted at the casino: EUR, RUB, SEK, and PLN.
There are many different payment methods available at Ego Casino you can use for both deposits and withdrawal. Some of them include Visa, MasterCard, Visa Electron, Neteller, Skrill, PaySafeCard, and Trustpay. If you want to see the full list of available payment methods you can head to the cashier and you will find them there.
When you want to deposit to your account, you need to head to the Cashier section and click on the Deposit button. Choose the payment method you want to use and enter the amount you wish to deposit. Follow the simple instructions to finish the deposit and the funds will be transferred almost immediately to your account.
Making a withdrawal from your account is another simple procedure. You need to head to your account and go to the Cashier section. Click on the Withdrawal button and choose the payment method you want to use. You can only use the payment method you used to deposit in the first place. Enter the amount you wish to withdraw and confirm the withdrawal. It is also very important to have your account verified before you request a withdrawal.
If you forget your password, there is nothing to worry about because you can easily recover it. Click on the Forgot Password button, enter your email and click on Submit. You will need to click on the link and enter your new password twice and click on the Save button to confirm the change.
Once the casino receives your withdrawal request, it will take usually not more than 24 hours to process the request. During this time the withdrawal is pending, and if you change your mind you can cancel the request and return the money to your account. The maximum amount you can withdraw in a day is limited to $1.500 and $9.000 per month.
Yes, Ego Casino has the necessary licenses to operate in many different countries. The casino is licensed in Curacao and the license № 8048/JAZ2015-008 is held by JocSystem N.V. a limited liability company incorporated under the laws of Curacao, bearing company number 124835 and having its registered address at E-Commerce Park, Vredenberg, Curacao.
The best thing to do is to contact Customer Support via Live Chat if your question is of an urgent matter. If you are not in a hurry you can send an email to the following departments:
Customer support: [email protected]
Complaints: [email protected]
Financial department: [email protected]
Marketing department: [email protected]
At Ego Casino, you can find more than 2000 different video slot games from the following providers Play'n Go, Yggdrasil, Evolution Gaming, Pragmatic Play, Elk Studios, Thunderkick, Kalamba, Habanero, Quickspin, Blueprint, Ezugi, Boomerang, Gamefish, Betradar, Kiron and NoLimit City. Some of the most popular games include Valley of the Gods, Book of Dead, Diamond Mine, Pink Elephants 2, Wolf Gold, Blinged, Panther Queen, Vikings go Berzerk, Fire Joker, Reactoonz, Mysterious, Master Joker, Legacy of Dead, Return of Kong, Mustang Gold, Great Rhino, Hot Safari, just to name some.
Each new player who creates an account at Ego Casino is entitled to claim a very generous welcome bonus at the casino. This is a 100% match deposit bonus, and it will double the amount you deposit.
The live chat feature is one of the most convenient tools you can use at the casino, anytime you need to contact Customer Support.
You don’t need a bonus code to activate any bonus at the casino.
Almost every bonus at the casino comes with wagering requirements that you have to meet before requesting a withdrawal. The welcome bonus comes with 40 times wagering requirements which is not a lot you have to admit.
Ego casino is available in many different countries and hopefully, yours is not on the list of restricted countries. To check that you need to see the list and see if your country is on that list, and if it is not, then you can create an account at the casino. Another way to check whether you can play at the casino or not is to head to the website and try to register for an account. If you are allowed to do that, you are probably allowed to play at the casino. Usually, the casino software will not allow players from restricted countries to register for an account.
You can play games at Ego Casino from many different providers including 1x2Gaming, Ainsworth, Amatic, BetDigital, Betsoft Gaming, BGaming, Booming Games, Casino Technology, ELK Studios, Endorphina, Gamevy, Habanero, Iron Dog, iSoftBet, LightningBox, Microgaming, MrSlotty, Net Entertainment, NextGen Gaming, Playson, Pragmatic Play, Rabcat, Spinomenal, Thunderkick, and Yggdrasil platform.
Yes, all your personal and financial information is safe at the casino. You can transfer funds to and from your account and you have nothing to worry about since the casino utilizes the latest encryption technology.
Yes, the casino has a mobile platform that you can access using your browser. At this point, they don't have a mobile app you can download, but that may change soon.