We have collected answers to the most frequently asked questions about Betsson in our FAQ.
If you want to try some games in fun mode you can do that without registering for an account. But, if you want to play for real money then you do have to register for one.
Betsson Casino strives to give the highest level of service and to maintain the highest level of security for all its players. For that reason, they need to identify each customer that signs up for the casino.
Betsson Casino uses state-of-the-art security measures to protect all your sensitive information. All transactions containing sensitive information between the browser and the casino servers are encrypted.
If you want to read something more about the company you can find information in the About Section on the website.
Minors under 18 can't open an account at Betsson Casino.
If you receive a message that your data has already been used with the casino then you have probably created an account with the casino before. You should try and recover your account by contacting customer support.
If the link you received from the casino is not working then you should try copying the link and paste it to your address bar on your browser.
You are allowed to register for one account only at Betsson Casino. In case you have more accounts you should contact customer support.
It is possible to change some of the information later on including address, email address, or telephone number.
If you have trouble logging in to your account you may be entering your password wrong.
When you try to login to your account click on the 'Forgot username and password' link and you will be redirected to a new page where you need to enter your email. In a couple of minutes, you will receive an email with further instructions.
If you want to close your account you need to contact customer support, and they will guide you through the process.
You can open an account only for yourself and not for anyone else.
If you can't find the email with the activation link in your inbox, then you should double-check your spam folder.
The only way to verify your account is to send copies of legal documents to the casino. This is a very important process that you have to go through. You should upload the documents using the secure document upload feature which is on your online profile.
You have to send documents that can prove your identity such as an ID, Passport, or Driving License. The copy that you send to the casino needs to be clear and your image should be visible. You also need to send proof of your identity, and you can do that by sending a copy of a recent utility bill or a bank statement. In some cases, you will have to provide proof of the payment method that you use, and depending on what you use you may be required to send a screenshot or a copy of your credit or debit card.
All documents received at Betsson Casino are stored on a secure server with limited access. What is more, the casino will ask you to cover sensitive data on all the documents that you upload.
Once you upload your documents they will be processed within 24 hours. You will be notified whether your account was approved or not. In some cases, the casino may require some additional documents from you.
If you can't provide the required documents to verify your account the casino may impose restrictions on your gaming activity. Betsson Casino wants to provide a safe environment for all their players and for that reason they must verify your betting account.
You have to log into your account first and click on the ‘Deposit’ button first which can be found at the top of the page. A new window will open with all the available deposit methods. Choose the one that is the most convenient for you and follow the simple instructions to deposit to your casino account.
Betsson Casino doesn't charge any fees both when you make a deposit and a withdrawal. Anyhow, the payment method you use may charge some fees.
When you log in to your account you can head to the Deposit page and see all the available payment methods. Keep in mind that some payment options may not be available in your country though.
No, you can only deposit to your account using a payment method that is held in your name.
The only way to deposit to your account is by using a payment method that is held in your name.
At this point, Bitcoins are not accepted as a payment method at Betsson Casino. You can head to the Deposit page and see all the available payment methods so you can choose the one that is the most convenient for you.
Yes, you can deposit at Betsson Casino using a Paysafecard. The only thing you need to check is whether Paysafecards are available where you live.
Yes, if your account is registered in the UK, Sweden, Finland or Poland, you can use Trustly to make deposits.
You can have only one Skrill or Neteller account, so if you have already registered one on your casino account you will not be able to add another.
Once you make a deposit, the deposit time may vary depending on the method you are using.
If you made a deposit but after a while, you can't see the funds reflected into your account you should contact customer support for further assistance.
If you want to request a withdrawal you need to log into your account and head to the Withdrawal section. Choose the payment method that is the most convenient for you, enter the amount you wish to withdraw and follow the simple instructions.
Each payment method has a minimum and maximum withdrawal amount required. When you head to the withdrawal page and choose your preferred payment method, the minimum and maximum amounts should be stated clearly.
The IBAN is the international bank account number and SWIFT is the international code of your bank.
In most cases, the withdrawals are processed within 24 hours from the initial request. On the other hand, the time it takes for the funds to reach your account depends on the payment method you use. eWallets offer the fastest transfer that can be instant, and in some cases, it can take up to 24 hours, while other payment methods can take between 3 and 5 days.
If something like this happens, make sure that the credit card details you entered are correct and that you have sufficient funds in your bank account. If the problem persists, you should contact customer support for additional assistance.
When you request a withdrawal the funds need to be processed by the casino. This usually takes not more than 24 hours, this is the pending period when you can reverse a withdrawal. Once the funds are released you can't cancel your request.
If the expected time frame has passed and you still haven't received the funds you should contact customer support.
When your funds are available under ‘locked money’, this means that you have an active bonus to which these funds are locked in to.
When you head to the deposit section on your account you can find the maximum and minimum amounts clearly stated next to each payment method.
Your withdrawal can be canceled due to many reasons, but the most common one is that you haven't managed to meet the wagering requirements.
Almost all the games at Betsson casino are available in demo mode. This means that you can play all the games without having to deposit. The casino will award you with virtual money you can use to play any game you want. This is a great way to practice a new strategy or to see how the game and its features work.
When you sign up for Betsson casino you can try each game in fun mode. This means you can play the game without having to deposit any funds. This is the best way to see how the game works and how the software works. The good thing is that the software of each game is easy and intuitive and you can learn through practice as you go.
At this point, you can play only one game at a time. Betsson Casino doesn't have the multi-window gameplay option.
Once you deposit to your account you can play Live Casino games and you don't have to transfer the funds. What is the chat window at a live casino used for? When you play live casino games you have the option to chat with fellow players and the live dealer as well.
When you open a certain game or better yet, when you enter the live casino lobby, the minimum and the maximum bet limits are displayed under every table.
The studios are located in Latvia and Malta and the games are streamed from there. It is very important to have a good internet connection because the image is HD, so your internet connection influences the quality of the video stream.
The live dealer doesn't have access to your account so they can't answer any questions. The only questions they can help you with are regarding the game you are paying.
Sportsbetting is a very popular form of gambling where you predict the outcome of a sports event. There are different kinds of bets you can place including single bet, combination, multiple, accumulator, just to name some. When you place a single bet you predict the outcome of one single event in one bet slip. When you place a combined bet, you select more than one match to bet on.
Once you have made your selections to bet on and entered a stake you will be able to see how much you can win from that bet.
Few minutes after the event has ended the bets are settled. Sometimes there might be some delays but still, it should be resolved very soon.
If something like this happens, you should contact customer support and an agent will look into the issue.
Once you have confirmed your bet, it is impossible to cancel the same one.
The maximum amount you can win per bet is $100.000 and the maximum amount you can win per day is $250.000.
Fans of video games can place bets on their favorite game like Counter-Strike Go, League of Legends, and Dota 2, just to name some. This is also called electronic sports where you bet on competitive video gaming. I keep getting error reference 107 whenever I try to log in to my account. What should I do? Every time you receive an error 107 that means you are trying to log into your account from a location where Microgaming doesn’t offer their network. Please contact Customer Support for additional information.
All poker games at Betsson Casino are provided by Microgaming and among them you can find some of the most popular titles including Texas Hold 'em Omaha Omaha Hi-Lo Seven-Card Stud Razz Five-Card Stud Five-Card Draw, just to name some.
If you want to self-exclude yourself from gaming then you need to log into your account and head to Responsible Gaming > Self-exclusion menu. You can find the periods offered and you can choose how long you want to be self-excluded.